Delivery & Refund Policy

Delivery Policy:

  • We strive to process and ship all orders within fifteen business days after payment confirmation, excluding weekends and holidays.
  • Shipping costs and estimated delivery times will be provided at the checkout. Please note that delivery times may vary depending on the shipping destination and any unforeseen circumstances beyond our control.
  • We will make every effort to ensure that your order is securely packaged to prevent damage during transit.
  • Once your order has been shipped, we will provide you with a tracking number to monitor the progress of your package. Please ensure that the shipping address provided is accurate, as we cannot be held responsible for any delays or losses due to incorrect information.
  • In the event of any issues or concerns regarding your delivery, please contact our customer service team. We will work diligently to address and resolve any delivery-related matters efficiently and to your satisfaction.

Refund Policy:

  • Items that can't be returned include Earrings or piecing items. This is for customer's hygiene and protection purposes. 
  • Items that are non-pieced can be returned within one week of receiving. 
  • To initiate a return, please email our customer service within the specified return period. We will guide you through the return process and provide you with the necessary instructions and any required return authorization.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when it was received. We reserve the right to refuse a refund if these conditions are not met.
  • Once we receive and inspect the returned item, we will process the refund within ten business days. The refund will be issued using the original payment method, excluding any shipping charges incurred.
  • Please note that certain items, such as personalized or custom-made jewelry, may not be eligible for return or refund unless they are defective or damaged upon arrival. This will be assessed on a case-by-case basis.